Refunds and Cancellation
Effective Date: October 13, 2026
eevy is free to use. Pro and Studio are optional paid plans that renew automatically until you cancel. This page explains how to cancel, when refunds are given and how to ask for one. Our Terms of Use set out the full terms.
The short version
- Cancel anytime. Your plan stays active until the end of the period you paid for, then your account moves to the free plan.
- We do not refund time left in a billing period.
- Refunds are given where the law requires them, under the refund rules of the app store you bought from, and for charges made twice or by mistake.
- Nothing you made or studied is deleted when a plan ends.
How to cancel
Cancel with whoever bills your plan. In eevy, open Account, then Plan, to see who that is.
- Bought on the web: open Account, then Plan, then Manage through Link by Stripe, and choose Cancel. You can also cancel in your Link account at link.com.
- Bought in the App Store: on your iPhone or iPad, open Settings, tap your name, then Subscriptions, then eevy, then Cancel Subscription. Apple's guide: Cancel a subscription from Apple. Cancel at least 24 hours before your plan renews to avoid the next charge.
- Bought on Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then eevy, then Cancel subscription. Google's guide: Cancel a subscription on Google Play.
- Set up by eevy support: contact us and we end it.
Deleting your eevy account does not cancel a plan bought in the App Store, and we cannot cancel it for you. Cancel it in your Apple subscription settings first, or Apple keeps charging you.
Deleting your eevy account cancels a plan bought on Google Play, so it stops renewing and you are not charged again. Time left on it is not refunded.
Deleting your eevy account ends a plan bought on the web at once, with no refund for the time left.
Refunds
Who refunds a charge depends on where you bought your plan.
Bought on the web
Web purchases are sold through Link, a Stripe service, and appear on your statement as LINK.COM* EEVY.COM. To ask for a refund, contact Link support or contact us. We refund charges made twice or by mistake ourselves. Link may refund a web purchase within 60 days of the charge in some cases.
If you live in the European Union or the United Kingdom, you may withdraw from a web purchase within 14 days of buying it, without giving a reason. Ask Link support or contact us for the refund.
Bought in the App Store
Apple decides every App Store refund. Ask at reportaproblem.apple.com. Apple's guide: Request a refund for apps or content that you bought from Apple.
Bought on Google Play
Ask Google Play from your Play order history, or contact us. We refund Google Play charges made twice or by mistake ourselves. Google's guide: Get refunds on Google Play.
When paid access ends
When you cancel, you keep paid access until the end of the period you paid for, then your account moves to the free plan. A refund or a chargeback can end paid access at once, and whatever ends it, your progress and everything you made stay with your account.
Contact us
If you have any questions about cancelling or refunds, please contact us with our Online Contact Form.