Your Plan

eevy is free to use. Pro and Studio add more room to study and more ways to make your own.

eevy Free: Track your progress on every word, finish any learning path you enroll in, and keep studying for as long as you like.
eevy Pro: Go deeper, with comprehensive data analysis to hone your skills and room for all your study.
eevy Studio: Everything in Pro, plus the freedom to make Japanese study your own, then share it and teach others in the community.

One plan works everywhere you sign in: the web, iPhone, iPad and Android.

Your plan in Account

Open Account, then Plan. It shows your plan, its date, and its Plan source: where it's billed.

On Free, pick Pro or Studio right there and pay in the checkout window.
On a Pro plan bought here, Upgrade to Studio opens the Link by Stripe page in a new tab. It shows the amount before you confirm.
Manage through Link by Stripe is for cancelling your plan or updating your card. It doesn't change your plan.
Compare plans opens Plans, with every plan side by side.
New plans unlock right away. Payment needs an internet connection.

Buying a plan

One plan at a time. To get more, change the plan you have.
Web purchases are sold through Link by Stripe.
Where web purchases aren't offered, Plans shows the App Store and Google Play instead of checkout, or says plans are coming soon.
Where web purchases are offered, you can also pick Pro or Studio right after you create your account, or continue with Free.
Had a plan in the app before? Once it has fully ended, you can buy here.
A plan stays yours until it fully ends, even while a failed payment is being tried again. You can start a new one after that.

Switching plans or between monthly and yearly

Change a plan with Switch on Plans, where you bought it. Account, then Plan, shows where on its Plan source line.
Switch on Plans: on the web for a web plan, or in the app you bought in.
Bought on the web: tap Switch on Plans. The Link by Stripe page opens in a new tab and shows the exact amount before you confirm.
Moving to Free is a cancel, in the same place you manage your plan.

Cancelling

Your plan stays until the end of the time you paid for. Then you're on Free, and nothing is deleted.
Web: Account, then Plan, then Manage through Link by Stripe. You can also cancel at link.com.
App Store: Settings, your name, Subscriptions, eevy, Cancel Subscription. Do it at least a day before it renews. Apple's steps
Google Play: Play Store, your profile picture, Payments & subscriptions, Subscriptions, eevy, Cancel subscription. Google's steps
Set up by eevy support? Contact us and we end it.
Deleting your account doesn't cancel an App Store plan, and eevy can't cancel it for you. Cancel it in the App Store first.
Deleting your account cancels a Google Play plan, so you're not charged again.

A payment didn't go through

Your plan stays on for 16 days while the payment is tried again.
After that, your plan is on hold: its paid tools pause, and the plan stays on this account until it ends or the payment goes through.
Account, then Plan, says where to update your payment details.
Bought in an app? To buy here while it's on hold, cancel it in the App Store or Google Play first.

When paid access ends

eevy shows a short note the next time you open it, once on each device, with a way back to a plan.
Your progress, streak, XP, bookmarked collections and history all stay.
Collections over 5 stay and stay usable. You can make more once you have fewer than 5.
Learning paths and collections you are enrolled in stay, and every learning path can be finished on Free. Free includes one learning path and one collection to enroll in. Upgrade to enroll in more.
Your own paths open read-only, and the learning paths, words and knowledge cards you published stay public. Pro brings back copying paths and editing your copies.
Studio tools pause: building paths, making them public, importing, and editing words and knowledge cards. Unfinished imports are kept for when Studio comes back.
Pro skills (speaking, conjugation, sentence building) and the mastery dashboard pause. Their data is kept, and they come back with Pro.
Pro and Studio achievements and titles hide while you're on Free. They're kept, and they come back with the plan.
Practice is always saved, on every plan.

Bought on another device?

Refunds

eevy doesn't refund unused time. The law, the store's rules, or a charge made by mistake can still mean a refund.
Web: ask Link support or contact us. In the EU and UK you can withdraw within 14 days.
App Store: ask Apple at reportaproblem.apple.com.
Google Play: ask from your Play order history, or contact us.
Charged twice or by mistake? Contact us.
A full refund of a plan payment ends paid access right away.
Full details: Refunds and Cancellation.